Please provide the following information with your support inquiry

• Serial Number (or unlock key)
• Windows Operating System, Version, Service Pack 
• PDA OS/Model (for PDA Companion Issues)
• Software Product and Version (Click Help...About within the product)
• Nature of the problem (screen captures encouraged)
• Steps to reproduce the issue

Priority of Support Methods

1. Community Forums (we encourage use of our forums so others may learn from your inquiry)
2. Support Requests from Registered Customers (valid serial numbers)
3. Support Requests submitted from the software product's support menu
4. Support Requests submitted using the support ticket system
5. Direct e-mail to tech support

Before Contacting Us

1. Have you searched our knowledgebase?
2. Have you searched our Community Forums?
3. Have you reviewed and searched the product documentation? (available online)
4. Have you reviewed our Video Tutorials? (Logbook Pro | AVCataloger)

Choose a support method for further assistance