Welcome back to another edition
of the Logbook Pro Newsletter. It is our motto to "serve
thy customer" instead of "customer keep up with a business."
In this issue, we'll bring you the latest and greatest news
and information pertaining to the world leading electronic logbook
suite, Logbook Pro for the PC and PDA Companions. We have
some exciting news to share this month concerning the PDA Companion
products. This newsletter is a free resource that you
volunteered to receive by subscribing online at
NC Software
Subscription Center.
View a list of past newsletter archives by
clicking
here.
Contents:
.: New High-Tech Web Sites
Unveiled
In case you haven't notice, we
have a new look! We've rebuilt our web sites from the
ground up taking advantage of the newest technologies from Microsoft.
Employing the power of .NET (pronounced "dot net") we have automated
many areas of our web site to bring you a better web experience
and simplify finding the many resources we have available online.
From identifying availability of software updates, ease of downloads
to real-time online installation, frequently asked question
areas and integrated discussion forums are just a part of the
new features. As before, we maintain the latest version
of our documentation online, our complete video demo library,
and online tours for reference at any time, easily accessible
from the left menu navigation system.
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.: New
Online Store with Shopping Cart and
Account History
The most noted change is our
web store. We have invested great efforts into a simple
shopping experience letting you take advantage of an advanced
shopping cart system and having the ability to buy our third-party
vendor products and receive the key codes at checkout, no waiting
on vendor responses to sales to get you up and running.
Most importantly however is we now track your order history
online which includes saving all details of your order, whether
for re-ordering materials or referring to your registration
codes. You can easily sign into your account and recall
your order history and all related details, right online at
our new secure online
store. Want to send someone a "hint" that you'd like
to receive Logbook Pro as a gift? We now have the option
to create saved shopping carts and built in a "e-mail a friend"
feature to either inform them of a product or to drop that hint
that it's something you'd really like to have, should they be
"thinking" of you soon. Check out our store for the new
layout and see how easy it is to manage your purchases when
that time comes. Already a Logbook Pro owner? Check
out our third-party vendor products to enhance Logbook Pro such
as Auman Software's Airline Pilot's Daily Aviation Logbook for
the Palm, FlightCentral Route Browser, and MGOent. fine custom
leather binders. All can be purchased directly from our
online store today.
Missing a feature online that
you'd like to see? Please submit your feedback by clicking
the Feedback link on the left side menu. Manage your subscriptions
right online as well. Come visit, there's so much to show
you!
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.:
Advanced E-Mail Tracking System (Support
and Sales)
We take all of your
correspondence seriously and each piece of mail is very
important to us. In the June/July time frame we
instituted a new e-mail tracking system so that we can
better manage our correspondence, measure response time, and
see what you think of the quality and timeliness of our
responses through an included scoring system. NC
Software now uses a e-mail tracking system, so when
corresponding with our sales or support staff, you'll notice
a reference number in the subject line. This reference
number is very important and can be used by you to call up
the e-mail trail at any future time.
To track the correspondence,
check for any replies you think you may have missed, simply
go to our
E-Mail Tracking Web Site and enter the reference ID in
the subject line of your e-mail. You will then see the
complete trail of our correspondence, any helpful tips, etc.
Feedback on the use of this
new system has been outstanding. The customer response
is unanimous that they like the new system and it helps them
manage their correspondence and recall any issues at a later
time should the arise again, and you need to see what the
fix was. E-mail correspondence can be searched on both
reference numbers and your e-mail address. So if you
deleted that e-mail that had critical information, don't
worry, we have it saved for you and you can recall it at any
time. Check out our new system by
clicking here.
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.: Palm OS 5 Coming Soon
The long awaited news is
finally here! We will be soon supporting the Palm OS 5
and Tungsten platforms for the Palm OS!!! We got news
from
AppForge to expect the update to the core files we use
to develop our PDA applications that it will soon support
the long awaited Palm OS 5. We have already prepared
Logbook Pro 1.9.5 which will be released shortly after
AppForge releases the final build of the new PDA kits.
There will be no extra charge for this support for our
Logbook Pro companions and existing customers will receive a
FREE upgrade to Logbook Pro 1.9.5 containing the updated PDA
Companion software.
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.: Booster FREE for Pocket PC
In addition to the great news
by AppForge on releasing an update to support Palm OS 5,
AppForge also has informed us that they no longer charge for
Pocket PC Booster licenses. That's right, you can now
buy the Logbook Pro Pocket PC Companion for $29.95 and
that's all you need to run the application, no longer do you
need to spend an additional $9.99 to license Booster.
For Logbook Pro 1.9.4 installations, be sure to download the
free booster with no license requirements directly from
AppForge by
clicking here.
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.: Auman Software releases Single-Sync
for APDL
As you know, earlier this
year Auman Software LLC partnered with NC Software to
combine the two leading logbook products for airline pilots;
Logbook Pro and Airline Pilot's Daily Aviation Logbook (APDL)
for the Palm OS. Auman Software LLC just released a
new software capability to allow easy synchronization from
their Palm OS logbook directly to Logbook Pro via your
HotSync software. Learn more about APDL from
Auman Software LLC's
web site. To take advantage of our special package
deal,
click here to purchase Logbook Pro Professional and APDL
at a discounted price!
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.: MGOent. Full-Sized Binder
Clearance Sale
Only 14 left in stock, take
advantage of MGOent's clearance sale taking $40.00 of their
full sized fine leather binder.
MGOEnt. is a company that
provides practical items for pilots that are designed for
their quality, endurance & craftsmanship. MGOEnt., with the
help of professional pilots, has produced several superior
Leather Pilots Logbooks. These logbooks have been designed
to make the books easy to use and professional appearance
for any occasion. Research by MGOEnt. ensures these books
have the features pilots are looking for to log all their
flights while meeting the requirements of FAA Regulations.
The MGOEnt. Leather Logbooks are finely crafted to last a
lifetime. Logbook Pro has custom report outputs designed
specifically for the MGOent. binder series. Perfect for keep
sake or for that dream job, at your best with the most
professional logbook available.
Naturally Embossed Lettering
Dimensions: 10 1/2" x 11", 1" Rings
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.: New Refer-a-Friend Program
Coming Soon
In response to customer
feedback, we are working on an all new "electronic" referral
system. Logbook Pro currently has a refer-a-friend
system where you can earn $10.00 on each and every referral.
However, to get credit for referring a friend, you must
print out the referral form from Logbook Pro, provide to
your prospective buyers, they must mail the form and we then
in turn place the order. This process can take time
and is not as efficient as the electronic methods now
available.
Rest assured we hear your
feedback and we are working hard to provide a better system.
With the release of Logbook Pro 1.9.5, we will include the
new refer-a-friend system so that you will receive a code
which you can provide your prospective buyers, place on
business cards, flyers, etc. and you will get credit for any
and all sales using this code. Stay tuned, we'll have
more to announce on this with the release of Logbook Pro
1.9.5.
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.: Share your testimonials...tell
us what you think about Logbook Pro
Want to see what others had
to say about Logbook Pro? We'd love to hear what you
have to say and how Logbook Pro has helped you out.
Add
your Testimonial to our Logbook Pro web site today and
share your successes aided by Logbook Pro.
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.: Distribute our Logbook Pro
Brochures
If you are a proud Logbook
Pro customer and would like to help us fly the Logbook Pro
colors and spread the word, feel free to download our
Logbook Pro Brochure. Make copies and pin up on
bulletin boards in your frequent aviation hot spots, pass to
friends, distribute with your flying club newsletters, etc.
You can always find the latest brochure online by going to
http://www.logbookpro.com and clicking the "Brochure"
link on the left side menu.
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