Logbook Pro Newsletter - August
2004 |

.:
MGOent Summer Sale -- 15% OFF all
MGOent. Products in AUGUST - no coupon required! :.
Sale ends midnight Eastern, Aug 31st, 2004
.:
Sale - 15% on all MGOent. Order
Items for ENTIRE month of August!
No coupon required, any line order item
containing a MGOent. product, including suites bundled with
Logbook Pro, will automatically have 15% removed at
checkout! No coupons to remember, simply buy what you
want, as many as you want, whenever you want, for the entire
month of August and enjoy a huge 15% discount! Items
already marked down, take an ADDITIONAL 15% off of those
automatically! MGOent. is showing their appreciation
for the Logbook Pro community an extending a great
opportunity for the entire month of August! This is
the perfect opportunity to get both Logbook Pro and MGOent.
products at a great discount. |
.:
NC Software has been experiencing Technical Difficulties...
July was a gruesome month for the IT side of
NC Software and we sincerely apologize for the frustrations
of our friends attempting communication. Approximately
the 14th of July we performed a network re-configuration to
load balance the extreme activity our sites have been
experiencing with the growth of our software products,
especially Logbook Pro. Shortly thereafter, the
following Monday, virus activity was at a high level on the
Internet so we added additional security layers to help
secure out networks, in the end, we ended up blocking
legitimate e-mails as well! Finally, a DNS record went
missing in action causing us severe e-mail problems.
So as you can see, it's been a frustrating month for all
sides and we sincerely apologize. We were able to receive
your e-mails but unable to get through to our recipients
until the DNS issue was resolved and propagated the
Internet. For those that included phone numbers in
support requests, we followed up with phone calls after
identifying the problems, however, many people e-mailed
directly to support instead of using the
support ticketing system, which requests your phone
number should we need to call you to assist. We highly
recommend the use of our
community forums for communication with NC Software if
the issue is not a private/sensitive issue. The forums
allow others to see the answers to your questions, so they
can learn from your question, as well as other Logbook Pro
users may have the answer before NC Software has a chance to
respond. Forum members are encouraged to participate
in assisting others and sharing your experiences with
Logbook Pro, so please, feel free to communicate on our
forums, that's the purpose.
This past week we moved our servers to a new
location and on the 15th of August there may be slight down
times as we add new hardware to our network to handle the
increased demands and growth of NC Software. If you
submitted an inquiry and did not receive a response.
Please e-mail us ASAP using the support ticketing system and
we will provide the due answers promptly. |
.: Sporty's Pilot Shop chooses Logbook
Pro...
We are excited to announce Sporty's Pilot
Shop selected Logbook Pro to be their exclusive electronic
logbook! After 10 years of searching for an electronic
logbook, Sporty's adopts Logbook Pro as their exclusive
e-logbook. We are excited to join forces with the
world's leading aviation super store and provide Logbook Pro
to the millions of Sporty's customers. You will see an
exclusive logbook page in this fall's Sporty's catalog
featuring Logbook Pro and accessories. |
.:
Frequently Asked Questions
- When running the Pocket PC
Companion and clicking a Report button, the program
closes
Answer: This is caused by an incorrect ActiveSync
installation. Be sure when configuring ActiveSync
to select the 9 PDA prefixed items AND the 4 tblPalm
prefixed items
- I purchased APDL but the serial number doesn't
work
Answer: Be sure to use the APDL serial number ONLY
in Auman Software's PDA logbook and NOT Logbook Pro PDA
Companions. Our PDA Companions are licensed
separately from the
NC Software Secure Online Store. Reference:
Click here for article
- Logbook Pro 1.9.6.5 starts up but all I see is a
task bar icon on the bottom of the screen
Answer: This is a bug in Logbook Pro 1.9.6.5 and
all you have to do is right-click on the task bar icon
and choose Maximize. This bug will be fixed in the
next maintenance release (free update) coming soon.
Reference:
Click here for article
- Logbook Pro 1.9.6.5 is slow on startup, how can I
make it start instantly again?
Answer: The issue is with the new background
updater by InstallShield implemented in 1.9.6.5 that
appears to have a conflict with Zone Alarm Pro. In
the next update we will add a setting to bypass the
update checking on program launch but the Online...Check
for Updates as well as from the Start menu will remain.
Reference:
Click here for article
- I'm unable to Sync my PDA Companion and noticed
there is no "NCSoftware" entry in the "Data Sources
(ODBC)" area of my Windows Control Panel
Answer. The DSN not getting created may be a
permissions issue or drivers missing on your operating
system such as the one required for the database
communications. You can add it manually from the
steps listed in the reference article below:
Reference:
Click here for article
- I get a "Database not found" error when starting
up my Pocket PC Companion
Answer: This is a bug in ActiveSync 3.7.1 that
disallows overwriting the existing database file if it
already exists on your Pocket PC. This problem is
typically from a first failed install of the ActiveSync
configuration per the documentation, then a subsequent
reinstall. The reinstall doesn't issue the
database properly due to the bug. Please follow
the steps in the reference article below to clear
Logbook Pro from your Pocket PC, then follow the
installation instructions carefully and completely as
outlined here.
Reference:
Click here for article
- When installing Logbook Pro I cannot get past the
Name/Company dialog
Answer: We apologize for this as both the Name and
Company fields require text to proceed with the
installation. These fields are not used for
anything so enter anything as desired to proceed with
the installation. In the next update to Logbook
Pro we have removed the Name/Company information dialog
altogether.
|
.:
MGOent. Adds New Products for Full-Sized Landscape Model
The most requested binder continues to grow
with new products now available for the 98-004 Full-Sized
Carry Model (Landscape Leather Binder). MGOent. just
announced the availability of manual entry pages for keeping
hand-written records while away from your PC as well as
complimenting your printouts with the cover page,
identification page, totals pages, annual time
summary page, and a flight summary page.
This new product comes with 40 manual entry pages
(both left and right sides) and one of each of the above
mentioned page types. This rounds out a professional
presentation of your hard earned flight experience.
Check out the new products by
clicking here. Coming
soon...endorsement pages for the 98-004 model. Expect
more information in the next newsletter. |
.: Split downloads available
for slower Internet connections
We know some are still using dialup connections and may
experience difficulties downloading Logbook Pro at peak
Internet traffic times (nights). For large downloads
on dialup, take advantage of the new Split Download series
allowing you to download smaller "chunks" of the Logbook Pro
installer, one at a time with ease. After all split
files have been downloaded, unzip them IN ORDER, then
double-click the EXE to begin the installation.
Click here to download Logbook Pro today (Split
downloads are on the lower right portion of the screen) |
.: Buy Online - Secure 128-bit Encrypted Checkout
Buying Logbook Pro is easy and 100%
automated. No delay in getting your software product
beyond the entry limits of the Evaluation version.
Visit our Secure
Online Store and purchase Logbook Pro, an upgrade, PDA
Companion, and a Leather Binder for the perfect logbook
solution. Check out our
suites allowing significant savings. View our
Third Party add-on products such as the FlightCentral
Route Browser and Auman Software's PDA logbooks for 121
operators. |
|