Spring is here!
Welcome back to another edition of the Logbook Pro & APDL
newsletter. Remember the old Alka-Seltzer commercial "Ohh
what a relief it is?" That's the feeling here on the
US East Coast as winter has finally decided to move on and
allow some warmer weather to set in! Spring fever is
here, this time to stay I hope as we had a little tease of
warm weather followed by cold again!
Prime flying weather is here and air show season has
begun. Sun-n-Fun just completed and although I didn't
attend this year, I received reports it was a great show, as
always. If you've never been to a Sun-n-Fun, I highly
recommend it! You can never turn down a trip to sunny
As the sun shines it's also nice to see the light
reappearing for our furloughed airline pilots. It's
been a gloomy several years for many of our professional
aviators, many having to rethink their career paths.
There is nothing that thrills me more than to see the
inquiries coming in daily of people preparing for interviews
and asking great questions on helping them prepare the best
logbook presentation possible. The old "why didn't I
think of this a long time ago" often hits me as the
printing service has been a huge success, not only for
us, but for those that are preparing for interviews,
studying, and not wanting to fiddle with their computer for
Delegating has always been a great concept in management,
so manage your interview preparation and delegate your
logbook tasks to us while you prepare for the other aspects
of your interview. We can save you hours upon hours
with a few clicks of your mouse. No, we are not going
to go buy your suits for you or quiz you for your interview
prep, but we can make sure your logbook is ready for the
task. There is one thing that is a given, your new
prospective company will look at your aviation experience,
they will review your hours, they will get an impression of
how you are as a pilot by how you keep your records.
They are entrusting you with the lives of many, they want to
see responsibility, organization, and experience.
If you have an interview on the horizon, whether a
scheduled date already set or awaiting the call, the time is
now to get your logbook interview ready. Take
advantage of our
printing services and the
Cirrus Elite leather binders and take that element of
your interview worries out of the equation. E-mail us
your Logbook Pro Backup (.BAK) file and we'll do the rest!
We hope everyone is enjoying the nice time of year that
Spring offers. It's time for your seasonal flyers to
get in the air again, stay hydrated in the heat, and fly
Managing Aircraft Types
Have you been logging flights all these years to realize you
entered an aircraft type name different than what you
wanted? Or, are you preparing for an interview and
trying to clean up your flight log and standardize things
such as how you named your aircraft types? Have no
fear, once again, Logbook Pro has functionality that will
knock your socks off! Well, not really! :)
As in the example above, we typically put a hyphen in our
Cessna aircraft designations. Such as C-172, C-182,
C-210. But way back when I flew the C152 I defined it
different than what I use now for my aircraft designations.
I have 1,000 hours in the C152 and I sure don't want to
change all of those entries! To fix this, all you have
to do is open the Options...Aircraft area and change the
C152 to C-152. Click Save or Close and go back and
look at your flight log data. Instantly, all of the
A/C Types now show C-152! It's that easy! Logbook Pro
links all of your flight log entries directly to the A/C
definition, so if you rename the A/C Type, all entries that
use this type will automatically update! Pretty neat!
The problem comes in when you have both C152 and C-152
entered. Although very rare, we have seen this such as
when people want to combine "sub-types" into one type.
Although this is not quite as easy, here is what you need to
do. Go into the Spreadsheet logbook area and click the
Aircraft Make & Model column header. This will force a
sort on "that" column, i.e. your A/C Types. You'll see
the types grouped together such as all C172 and then all
C-172R. Whichever group is smaller, i.e. requires less
changes, you'll want to manually change the A/C Types from
C172 to C-172R. However, there is one catch!
When you change the A/C Type it is going to remove your
N-Number entry and set it to the most recent N-Number for
the new type selected. You don't want to lose the
N-Number you had before as it was correct. So here is
exactly what you'll want to do.
--Click in the Ident column
and select all the text if it's not already selected for
--Press CTRL+C to copy the data to your clipboard.
--Press SHIFT+TAB to move LEFT one column
--Change the A/C Type to the new value such as C-172R in
--TAB to move to the Ident column
--Press CTRL+V to paste the old N-Number back in
Once you have the fewer entries moved to the
A/C Type of the other, i.e. C172 is now C-172R, you can go
into Options...Aircraft and change C-172R to C-172.
And all C-172R entries will immediately change for you!
Comprendez? Not too difficult, but a few key steps
will save you a lot of time and frustrations. Note:
Always backup before doing any data modifications.
Backup is easy, just click File..Archive..Backup.
NEVER overwrite an existing backup, if you already backed up
today, add a letter to the end of the file name such as
change MyLogbook_2007_04_23.BAK to
The History Area - Medicals and more...
The "History" area of Logbook Pro is
similar to the Certificates and Ratings area, except this
area is designed to store items that expire. History
items include medicals, flight reviews, licenses, you name
it, anything that has an expiration date can be entered into
the History area. History items, since they have
expiration dates, can be used in creating currencies.
History items by themselves will give you a warning (if
configured in the Options area - Options...Currency...Enable
Reminders) when Logbook Pro starts, otherwise you can create
a currency that will allow you to monitor items more
History "events" are defined in the
Options...History area. To add a new History event
once you're in the Options...History area, you'll see a
spreadsheet section on the lower left. At the bottom
of this spreadsheet is a blank row. Click in this row
to add your new event definition. Enter the event
name, the number of months it is active, and whether the
event expires to the date or end of the month (EOM).
To add History items to a currency
configuration, click the bar at the bottom right of the
currency editor. The bar will then float up and reveal
your History events, see the graphic below. You can
now add History events to your currency configuration by
selecting the currency item and clicking the arrow to copy
the History item to the desired box. History events do
not need updating in a currency configuration, when you
update the date in the History data entry area, the currency
will automatically update to reflect the new expiration
date. For example, if you have a Class 3 medical
history event as part of your currency, when you get a new
Class 3 medical and ADD this new medical to your History
area, it will automatically update the currencies that use
"Class 3 Medical" event. Note: You do not (and
should not) update existing History events when you
accomplish new events. Instead, click in the bottom
row and add a new History event. The goal is for you
to keep a record of every medical, flight review, etc.
you've accomplished. By simply updating the existing
History event entry you are losing the feature of creating a
history of your events, etc.
The Instant Response System (IRS)
We prefer you use our
help desk to
submit questions regarding our products and services.
Yes, you can e-mail us directly but that will slow down the
process as we'll probably have to respond asking you
questions that would have been supplied with the initial
inquiry had you gone through our web based help desk
ticketing system. When you visit our help desk and
follow the steps in submitting a new ticket, you'll notice
as you type your question, just beneath (see picture below)
the "Instant Response System" will find related articles in
our knowledgebase and give you links to view the content as
you may just find the answer immediately suggested to you.
You can click these links and the article will open in a new
window, so you won't lose what you've already typed should
the article not answer your inquiry. FYI - if you're
using Internet Explorer 7, you can right-click the link and
choose to open in a New Tab if desired).
Why don't you offer phone support?
We often see the following: "why don't you offer phone
support" "what's your phone number" "call me, my number
is.." etc. We fully understand your desire to get
answers fast and how hard it can be at times to describe
your issue in words, much less have to type it into an
e-mail or our
support ticket system (preferred).
One way of alleviating frustration is communication, and
for this I want to explain our choice in not providing phone
support services so you can fully understand why I made this
choice, as the owner of NC Software.
- Cost: NC Software is a small
company and to increase manpower to answer phones will
significantly impact our operating costs and in turn
increase the cost of our products to offset these costs.
I want to stay a small company and focused on our
aviation products, not lose focus of what we have or
where we're going.
- Time: If we are on the phone
answering calls all day, we are not developing new
products or updates. We offer a plethora of
resources on the web from full
newsletters. Taking the time to answer
questions for the few that don't research these
information rich resources takes away from the thousands
awaiting new products and updates.
- Efficiency (Part I): If we
offered phone support, there is a good chance you would
either be placed on hold, or worse, have to leave a
voicemail. Then when we try to call you back,
you're not there and we play phone tag! Is this
really more efficient? We feel our support ticket
system is far more efficient than phone support.
As you type your question, the Instant Response System (read
more) will search our knowledgebase for articles
that may answer your questions right then and there.
We typically respond to all inquiries within 30 minutes,
if not instantly!
- Efficiency (Part II): We need
information to assist you promptly, such as which
software product you're using, what version, what
operating system are you running the product on, what is
your registration information, etc. This is also
why we suggest you not e-mail us directly but instead
fill out a
support ticket which guides you to the information
we need to answer your inquiry with the first response
and not have to go back and forth getting the answers to
these fundamental questions. We get an e-mail
notification of new support ticket submissions,
typically we respond immediately, if not within one
- Deliberate: We asked other
companies that do offer phone support services and
investigated the notion. Their answer was
unanimous: "it was the worst thing we ever did!"
If you can't do it right, don't do it at all. I
know many of you have enjoyed contacting your favorite
computer vendor for support to find out the person
you're talking to is tens of thousands of miles away and
not understanding your questions but instead reading
preformatted responses. Not that we'd ever take
that approach, but as you can see, phone support is not
always the best answer. I'm sure you'd rather have
a competent staff member on the other end of your
communications so you get the "right" answer fast!
& APDL Matrix