Please provide the following information with your support inquiry
- Registration code
- Computer or PDA Operating System information
- Software Product and Version (Help/About screen within the software)
- Nature of the problem (screen captures encouraged)
- Detailed steps to reproduce the issue
Before Contacting Us
- Have you searched our knowledgebase?
- Have you searched our Community Forums?
- Have you reviewed and searched the product documentation?
- Have you reviewed our Video Tutorials?
Priority of Support Methods
Community Forums (we encourage use of our forums so others may learn from
- Support Requests from Registered Customers (valid registration information)
- Support Requests submitted from the software product's support menu
- Support Requests submitted using the support ticket system
- Direct e-mail to tech support (firstname.lastname@example.org)
- Live Chat (left side of screen) when status shows "ONLINE" - click to chat
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Logbook Pro® and APDL® are registered trademarks of NC Software, Inc.
All other trademarks or registered trademarks are property of their respective owners