Shipping & returns

RETURNS/REFUNDS

All software available from NC Software is available on a try-before-you-buy basis. Free downloads and risk-free evaluation of our software allow prospective customers to fully evaluate the functionality and compatibility of the software prior to purchase. When purchasing our products you will be issued an unlock code or serial number to lift evaluation restrictions without requiring any additional downloads or installation. With our software offering "try-before-you-buy" functionality, all sales are final. Once unlock codes or serial numbers are issued we do not accept returns or issue refunds. These policies must be accepted at the time of purchase. Binders or accessories may be returned within 14 days provided they have not been personalized or shrink-wrap products opened. All returns or refunds are subject to inspection and a 15% restocking/cancellation fee, shipping charges are non-refundable. Subscriptions are non-cancellable and non-transferrable. We do not use auto-renewing subscriptions so they will expire automatically if not renewed by you.

LOST REGISTRATION INFORMATION (UNLOCK CODES, SERIAL NUMBERS, ETC.)

When purchasing our products in which an unlock code or serial number is issued it is important to print and maintain the registration information in the event it is required at a later date. An email is sent with the information at order confirmation as well as presented on screen. In the event you are unable to locate your prior order information you will be required to purchase a new license. Information may also be available for reference in the My Account area and sub-sections of the website.

PRODUCTS INVOLVING ACTIVATION BASED LICENSING

Products using software activation enforce strict guidelines to combat software piracy and enforce licensing compliance. Please read the product documentation carefully regarding licensing as it relates to your individual product. Once a product is activated it cannot be transferred without certifying a letter of destruction issued by NC Software. If a transfer is required and granted by NC Software, subsequent transfer requests will be denied for a period of 120 days (Server licenses are non-transferrable). Products involving product activation are also available on a try-before-you-buy basis and do not require the serial number entered to evaluate the product. Once the purchased serial number is entered the product will activate automatically.

MAINTENANCE PLANS, UPGRADE PROTECTION, AND SUBSCRIPTIONS

Maintenance plans (also called "upgrade protection") may be offered on products and services to provide free software updates during the term of the purchased contract. Maintenance plans are tied to the licensed serial number (product), not the account holder. Maintenance plans do not obligate NC Software to develop future updates, however, when software updates are published subscribers are eligible for the benefits as outlined in their purchased plan. Maintenance plans, Upgrade Protection, and Subscriptions are non-transferrable and non-cancellable. Use of a subscription or service by other than the account holder will result in immediate suspension of the subscription or service without a refund. Subscription use is monitored and recorded.

SECURE SHOPPING

NC Software treats security with the highest priority. Rest assured your online shopping experience will be a safe one. We use 128-bit strong encryption and maintain the highest standards in server security. NC Software does not store credit card numbers. Prices are subject to change without notice.

SHIPPING

The only time any materials are shipped is if the customer purchases physical media such as binders or binder paper products. Orders are shipped typically within 1-2 business days and shipped via the selected delivery method at checkout but the carrier may be changed to improve shipping as determined by the vendor. For example FedEx Ground may be changed to UPS ground if deemed appropriate. For digital goods (software) the online store issues unlock codes immediately to allow unlocking of our software after a try-before-you-buy evaluation is completed and satisfaction is achieved. Unlock codes (keys, activation, etc.) are displayed on screen, in your My Account area, and emailed as well.

TECHNICAL SUPPORT

Tech support is an integral part of the software industry and we stand fully behind our thoroughly tested products. NC Software provides 24x7x365 tech support via electronic correspondence such as e-mail, help desk, or live chat. We typically respond to all inquiries within 24 hours. Telephone support is not available. Third party products sold by NC Software are supported directly by the third party vendor. NC Software does not hold warranty or liability on third party products purchased from its store.

PRIVACY POLICY

Please view our Privacy Statement.

SOFTWARE UPGRADES

All NC Software software products purchased within 30 days of a new release are entitled to a free upgrade to the new version. If a new product line is released, NC Software will determine which edition of the new product correlates to the previous version and edition purchased. Not all of our products guarantee a discount for upgrading. Typically software with the same initial digit in the version are upgradable for free, i.e. 1.2, 1.5, 1.9 where Version 2.x would be a billable upgrade. Circumstances may warrant customers paying full price for subsequent versions depending on the nature of the update. Please direct any questions on our upgrade policy to sales@nc-software.com.

Policies are subject to change without notice.